FAQs Archive

Q: What if one of the sensors or devices is not working properly?

CORIS will ship replacement sensors or devices if there is a failure or problem. There is no charge for hardware replacement for active customers in good standing. We ask that you ship the problem device or sensor back to CORIS for further failure analysis.

Q: If we have questions or problems, how do we get help?

The CORIS support team can be contacted by email or phone 24/7. The support team can remotely access your sensors and devices to troubleshoot almost any problem. Contact us at support@corismonitoring.com

Q: We have a large number of people. How will that work?

Up to 100 people can simultaneously view any single training session, but we recommend multiple training sessions to accommodate smaller groups of users, say 10 to 25 per session. There is no charge for training.

Q: How will we get training on the CORIS system?

Once you receive the CORIS sensors and devices, contact CORIS support to schedule an online training session. Plan on 45 minutes for the training session, and CORIS will use your account to demonstrate how the system works as well as how to modify alert thresholds, customize alert delivery methods, generate graphs and reports, etc.

Q: Do we have to create our own CORIS account?

No, CORIS will set up an account, register all the devices and sensors to that account, and pre-test everything prior to shipment to customers.

Q: Do we need to change passwords on a regular basis?

It is not required, but it’s recommended that you regularly change your password.