FAQs Archive

Q: Do we need a dedicated server or other computer for the CORIS system?

No, the CORIS system is cloud-based, so there is no local computer or server. This means your lab does not have to operate a computer, secure it, maintain it, back it up, or update any server or application software.

Q: Is there a warranty on CORIS products and services?

Yes, CORIS offers a complete warranty with immediate replacement of all failed hardware components for the term of the service agreement or three years, whichever is longer.

Q: Is battery back-up available?

Yes, the CORIS ETS includes an internal battery pack which allows the ETS to continue to operate and locally store sensor readings for up to one month if the normal power supply is interrupted. The CORIS TH-D is battery operated and can store temperature and humidity readings internally for up to a week. The CORIS Gateway does not store readings. It can use an off-the-shelf USB battery pack to continue working if its power is lost. The CORIS Gateway and its internet connection must remain working for real-time sensor readings to be sent to the CORIS servers. Once communication with the CORIS servers is restored, all the stored readings in the CORIS sensors are automatically forwarded to the servers and permanently recorded.

Q: What happens if the internet or electricity goes down?

The CORIS system will alert you via text, email and/or phone call when communication with a CORIS sensor or device is lost, so you will know there is likely a local power or internet failure.

Q: Where are CORIS sensor readings stored?

All CORIS sensor readings are stored permanently on virtual servers hosted by commercial “cloud” service providers. There are automatic backups, data redundancies, failover and recovery capabilities within the cloud.

Q: Can I integrate CORIS sensor readings and alerts with an existing system?

Yes, CORIS has an Application Programming Interface (API) that can be used to either “pull” data from the CORIS system to the customer system, or to have the CORIS system automatically “push” data to the customer system.