FAQs Archive

Q: How frequently are sensor readings recorded and sent to the cloud?

The CORIS sensors take readings every two minutes and send those readings to the CORIS Gateway. The Gateway then sends the readings to the CORIS cloud-based servers. These temperature readings are immediately available to view or visualize graphically to generate reports. The two-minute interval is the default and can be customized if desired.

Q: I work in a large lab. Can I receive alerts just for the freezers that store my specimens?

Yes, you can select the freezers, LN2 tanks, refrigerators or incubators for which you want to receive alerts, so you will not receive alerts for other freezers in your lab that are having problems.

Q: Can alerts be escalated if conditions worsen?

Yes, there are usually three levels of severity for alert conditions, and different people can receive different severity alerts. This is highly customizable to suit your personnel, including multiple conditions that trigger each level of severity.

Q: Are alerts repeated if no one acknowledges them?

Yes, you can customize how frequently alerts are repeated if it is not claimed, and you can always turn off further notifications if the situation is being dealt with.

Q: Can alerts be sent to multiple people for the same problem?

Yes, there is no limit to the number of people who can receive alerts.

Q: How quickly will we be notified if one of my alerts is triggered?

Alerts are sent immediately once the alert conditions are triggered. For example, temperature alerts are triggered by both the temperature and the time interval that the temperature has exceeded its limit (e.g. the temperature has been warmer than -75°C for more than 15 minutes).